FAQ

Do you take custom orders or pre-orders?

I am not accepting any custom orders or pre-orders at this time. I do plan to eventually reopen this service when time allows. For now I am only selling ready to ship items in my shop.  However if there is something you haven’t seen in the shop for a while or have any suggestions I am always open to new ideas. Feel free to contact me via email at katcaveco@gmail.com.

Can I microwave/ dishwash my piece?

Unless otherwise instructed your new handmade pottery is microwave and dishwasher safe.  Hand washing is suggested however not necessary. 

A piece would only be unsafe to put in the microwave/ dishwasher if it has gold luster or mother of pearl on it. In this case, hand washing is necessary.  

With proper care you can enjoy your piece for many years. 

How often do you update your shop?

I try to keep a steady flow of work in production.  I aim to update my shop one to two times per month.  The best way to stay informed about shop update information is to follow my instagram and turn on post notifications.  I try to announce in my stories, instagram profile, and instagram posts when I will be releasing new work.

What if my piece breaks in the mail?

Please notify me within 48 hours of receiving a broken piece with photographs of the box and the broken contents.  I will begin the insurance claim immediately. Broken pieces are eligible for a newly made replacement, exchange of an item already in stock, or store credit.

If the option to have a replacement piece made is chosen production time will vary depending on the current work load however it will be made as quickly as possible.

What happens if my order gets lost in the mail?

You will receive a tracking number with your order. The customer is responsible for checking the status of their orders whereabouts. If you notice your package has not moved or gone astray it is recommended you contact the USPS directly as they will be more help than I can. We will not file claims on behalf of the client for a lost package. With that being said, we will be more than happy to work with you on figuring out how we can get the piece replaced, or refunded.

Do you refund shipping overages if I make multiple purchases?

Yes, if multiple purchases have been made and are marked to ship to the same address I will consolidate your order and refund shipping overages if any.

When will my item ship?

I always try to get orders out as quickly as possible. Since I am just a one woman show shipping times will vary depending on the amount of orders I have to pack. I aim to get orders out within a day or two however sometimes after an update it can take me up to 5 business days to get all packed and ready to ship.

Do you accept returns?

I take multiple detailed images of the exact item you are purchasing so that you know exactly what you will be receiving. For this reason, I do not accept returns.

Creating a customer account with Kat Cave Studio.

Accounts can be created for a quicker and more convenient check out experience. The only information that is stored is your name, email, phone number, shipping and billing address. You can even add multiple addresses if these are different.  No credit card information is stored so please have this information readily available when checking out.